Are your products you sell on the website authentic?
Yes - EVERY item sold by UpTempoAir are 100% Authentic
Original Manufactures supply. We do not sell or
promote the selling of "fakes" or
"variants."
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What are my payment options?
You have several
options when it comes to making your purchases at
UpTempoAir. Below are the current options we offer. If you
have any questions regarding these options and can not find
the answers here, please feel free to
contact us.
| PayPal
- UpTempoAir prefers PayPal when processing payment.
This method protects the buyer as well as the
seller. 90% of our customers also prefer this
method. It's free to join, make payments, and
transfer money within PayPal. If you are considering
making any online purchases, do it with PayPal.
Learn more... |
| Credit Card
- All Master Card, Visa, Discover, and American
Express credit cards are run through our secure
PayPal payment gateway via PayPal's website.
To checkout using a credit card, see our
step-by-step tutorial
Paying with a Credit Card on how to do this. |
| Money Order -
You can send a money order to pay for your order.
Learn more... |
| Western Union -
For those who want to pay
with cash and want their shoes fast, there is a way!
Learn more... |
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Why does my shipping address have to match my billing
address?
The following applies ONLY for USA
orders only
Due to PayPal's fraud
protection policy, we can only ship to...
- the "confirmed address"
of PayPal customers
OR
- the billing address of the
credit card account holder.
Example 1: If you are using a PayPal account
to pay for your order, you must have a
confirmed address in order to place an order with
us.
Example 2: If you are using a credit card
to pay for your order, the order will be shipped to your
billing address only, regardless of your ship to address
you enter. See our
Paying with a Credit Card tutorial for step-by-step
instructions.
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What does it mean to
have a confirmed address?
When you have a PayPal
account you have an option to "Confirm" your address.
This means that you will need to enter bank account
information in to PayPal in order to "confirm" your address.
Once this in
-
How can I tell if an
address is confirmed?
If an address is confirmed, the address status will
display as "Confirmed" on payment receipts and the
Transaction Details page in PayPal.
-
How do I confirm my
address?
To confirm your address, you will first need to
add a credit card to your PayPal account. If your credit
card company supports the Address Verification System,
PayPal will check that the address you provided for your
account matches the billing address that your credit
card company has on file. You may be required to
complete the Expanded Use enrollment process, to
activate your credit card. Your address may be confirmed
after the Expanded Use enrollment process has been
successfully completed. Please note that because not all
credit card companies are currently able to confirm an
address, only some UK and Canadian addresses may be
confirmed at this time.
- For more information on
confirming your address login into
PayPal's help section. Type in "What is a
confirmed address?" in the search window.
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What
is your return Policy?
You can
find all of UpTempoAir's policies, including the
return policy,
located here.
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Do you take
phone orders?
No - we do not take phone orders at this time. We can assist
you if you are having issues with ordering, however we can
not process payments over the phone.
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How do I
contact UpTempoAir?
You can contact us by any one of the following:
Phone us at 440-628-5166 - This line does not have a
phone attendant. We do answer the phones when we are
able. If you are prompted to leave a message, please be
sure to provide the following information in order to
receive a quick response:
1 - Order Number or Auction Number
2 - First name and spelling of last name
3 - Telephone Number
4 - A brief description of the reason you are calling |
| Use our
contact page to send a
request. |
| Email us directly to
CustomerService@UpTempoAir.com
|
Mail us:
PO BOX 33742
North Royalton, OH 44133 |
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What does
"Not Finalized" mean when I check my order status?
This occurs when your payment was not completed through the
PayPal checkout system. If you are paying by Credit
Card or PayPal, we require that the billing
address and shipping address are the same when
ordering. This is to help prevent fraudulent activity
and is a requirement that PayPal recommends.
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Why was my
order cancelled?
There are a few reasons that your order can be cancelled
without notice. Below you will find the main reasons
to cause us to cancel. If you do not feel you were
cancelled for any of these reasons, please email us at
CustomerService@UpTempoAir.com.
|
Out
Of Stock - Occasionally, a product will over sell
due to popularity, inventory malfunction, etc. If
we are unable to fill your order, we will cancel and
refund your order immediately. You will receive an email
stating "Out of stock". If you paid
via PayPal, you will see this refund immediately. If you
paid by credit card or by check card, it will depend on
your bank. Our transactions happen instantly. You will
need to contact your bank to see what their policy is
for posting a refund. |
| Not
Finalized -
This occurs when your
payment was not completed through the PayPal checkout
system. If you are paying by Credit Card or
PayPal, we require that the billing
address and shipping address are the same
when ordering. This is to help prevent fraudulent
activity and is a requirement that PayPal recommends. |
| Duplicate Orders - If we
feel that an order was made in error, such as an obvious
duplicate order, we will cancel the duplicate order and
process the original order. If you were charged
more than once, we will refund at the time of
cancellation. |
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What are your
customer service hours?
Monday - Friday
9am - 5pm Eastern Standard Time |
