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FAQ's...
What are my payment options?
You have several
options when it comes to making your purchases at
UpTempoAir. You can find a list of current payment options listed here.
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Are your collector shoes wearable?
Older collector shoes (i.e, 7 years or older)
may not be suitable for wear and may deteriorate quickly
with actual usage We note any obvious defects or yellowing
that can be seen with the naked eye. However, we cannot
assume any responsibility in the case of older, vintage
shoes if worn.
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Why does my shipping address have to match my billing address?
The following applies ONLY for USA orders only.
Because of the high rate of fraud when selling Nike shoes, it is necessary to restrict the shipping address to a PayPal confirmed address or billing address of the card holders credit card.
Example 1: IF you are paying with a credit card, you will be forwarded to PayPal to complete the transaction (even if you do not have a paypal account). PayPal sends us the billing address of the card holder to ship to. So, if you are paying with a credit card, make sure the billing address is the one you are wanting your order shipped to.
Example 2: If you are paying through your PayPal account, PayPal then sends us the "confirmed address" that they have on file for you. We then ship to that address. So, if you are paying through a PayPal account, make sure your confirmed address is the one you are wanting your order shipped to.
If you have any questions concerning this, please email us at customerservice@uptempoair.com or call us at 440-628-5166.
Note: Any order leaving our facility that is shipped to an incorrect address due to your negligence will not be re routed. We apologize for this inconvenience, but this is for your protection.
What does it mean to have a confirmed address?
When you have a PayPal
account you have an option to "Confirm" your address.
This means that you will need to enter bank account
information in to PayPal in order to "confirm" your address.
Once this information is verified and confirmed, you may then process your order. We apologige for this inconvenience, but this is the agreement we have with PayPal.
- How can I tell if an
address is confirmed?
If an address is confirmed, the address status will
display as "Confirmed" on payment receipts and the
Transaction Details page in PayPal.
-
How do I confirm my
address?
To confirm your address, you will first need to
add a credit card to your PayPal account. If your credit
card company supports the Address Verification System,
PayPal will check that the address you provided for your
account matches the billing address that your credit
card company has on file. You may be required to
complete the Expanded Use enrollment process, to
activate your credit card. Your address may be confirmed
after the Expanded Use enrollment process has been
successfully completed. Please note that because not all
credit card companies are currently able to confirm an
address, only some UK and Canadian addresses may be
confirmed at this time.
- For more information on
confirming your address login into
PayPal's help section. Type in "What is a
confirmed address?" in the search window.
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What
is your return Policy?
You can find all of UpTempoAir's policies, including the
return policy,
located here.
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Do you take
phone orders?
No - we do not take phone orders at this time. We can assist
you if you are having issues with ordering, however we can
not process payments over the phone.
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How do I
contact UpTempoAir?
You can contact us by any one of the following:
Phone us at 440-628-5166 - This line does not have a
phone attendant. We do answer the phones when we are
able. If you are prompted to leave a message, please be
sure to provide the following information in order to
receive a quick response:
1 - Order Number or Auction Number
2 - First name and spelling of last name
3 - Telephone Number
4 - A brief description of the reason you are calling |
| Use our
contact page to send a
request or comment. |
Mail us:
12777 Abbey Rd STE C
North Royalton, OH 44133 |
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What does
"Not Finalized" mean when I check my order status?
This occurs when your payment was not completed through the
PayPal checkout system. If you are paying by Credit
Card or PayPal, we require that the billing
address and shipping address are the same when
ordering. This is to help prevent fraudulent activity
and is a requirement that PayPal recommends.
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Why was my
order cancelled?
There are a few reasons that your order can be cancelled
without notice. Below you will find the main reasons
to cause us to cancel. If you do not feel you were
cancelled for any of these reasons, please
contact us.
|
Out
Of Stock - Occasionally, a product will over sell
due to popularity, inventory malfunction, etc. If
we are unable to fill your order, we will cancel and
refund your order immediately. You will receive an email
stating "Out of stock". If you paid
via PayPal, you will see this refund immediately. If you
paid by credit card or by check card, it will depend on
your bank. Our transactions happen instantly. You will
need to contact your bank to see what their policy is
for posting a refund. |
| Not
Finalized -
This occurs when your
payment was not completed through the PayPal checkout
system. If you are paying by Credit Card or
PayPal, we require that the billing
address and shipping address are the same
when ordering. This is to help prevent fraudulent
activity and is a requirement that PayPal recommends. |
| Duplicate Orders - If we
feel that an order was made in error, such as an obvious
duplicate order, we will cancel the duplicate order and
process the original order. If you were charged
more than once, we will refund at the time of
cancellation. |
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What are your
customer service hours?
Monday - Friday
9am - 5pm Eastern Standard Time
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Why when
I call no one answers the phone?
Because we do not take orders over the telephone, there is
no need for a representative to monitor the phone system at
all times. We respond in a timely manner for all
customer service issues. Please be sure to leave your
order number, or auction number when leaving a message.
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