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2009 Holiday Season Shipping Information

UTA/UPS Shipping Notice Update:

  • Any order placed after 3pm east time Dec 23rd - will be shipped Dec 28th - Ups will not be picking up ground shipments these days due to the holiday, no order cancellations will be allowed as usual during this time.
  • Any orders placed After 3Pm Dec 30th 2009 will be shipped Jan 4th 2010 -  Ups will not be picking up ground shipments these days due to the holiday, no order cancellations will be allowed as usual during this time.
  • Customer Service, via telephone will also be limited on these days (use the schedule ablove) - we recommend you email with questions instead of calling.

Lost, Damaged, or Delayed Shipping Policy

  • Once an order leaves our warehouse, the SHIPPING COMPANY (i.e. UPS, Post Office, etc.) becomes the responsible party. 
  • If your shipment is lost or damaged, we will file all paperwork necessary to start an investigation with the shipping company and ask for your patience during this period.
  • If your package is late due to weather conditions, UPS errors, etc., we will do our best to get your package to you as soon as possible - Again, we are not responsible for late deliveries for any reason.
  • For more information regarding holiday shipping schedules by carrier - please visit their websites at www.ups.com or www.usps.com

 

 
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