Please be sure to read and understand the information below before submitting your request. Then, simply fill in the form below and submit your request. You will be contacted via email from an Uptempoair.com representative with further instructions on how to return your purchase. Please do not return anything without authorization. Any item returned without approval is subject to refusal.
Click Here to Submit A Return Request
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Cancellation, Change of Order, Returns, Exchange & Price Protection Policies...
IMPORTANT!: It is important to note that any returns with out authorization in writing from us are subject to refusal. PLEASE DO NOT SEND YOUR PRODUCT BACK UNTIL WE EMAIL YOU WITH AUTHORIZATOIN!
In order to expedite the return process and make it as painless as possible, please follow the simple instructions below:
- Read through the policy below.
- Simply fill in the form below and press submit.
- Your request will be sent to the correct department.
- We will email you to notify you of your authorization & return instructions for sending your order back.
Order Cancellation OR Change Policy:
We process and pack orders as they come in, and we ship twice daily. Therefore, we cannot cancel or change your order after you click "Place Your Order" on the "Confirm and Submit" page in Google or PayPal. You can exit an order before placing it. Leaving our website before completing your order will also cancel the transaction. If you change your mind for any reason after placing your order, be assured that you can return any unwanted items to us after you receive them in accordance with our Returns Policy.
Any change requests must be made though our contact page. If you place an order between 5pm ET Friday and 9am ET Monday, your order may not be cancelled or changed, as we have staff packing and shipping throughout the weekend that will not see your change or cancellation request.
A 10% processing fee will be charged to all orders cancelled after payment has been processed and not yet shipped.
This processing normally occurs immediately upon receipt of your order payment.
This charge represents our costs incurred to reprocess your transaction and to unpack and restock your order items by our sales and warehouse staff.
We will make every effort to cancel your order; however most orders are processed and shipped immediately. Once your order has been picked up by the delivering carrier, it cannot be cancelled and then must follow the return policy below.
Return Policy:
Return for Exchange of an Item:
- All items exchanged must be unworn and original box, and all original contents, (i.e. retro cards, or cases, etc.).
- Exchanges must be returned with in 7 days of the delivery of your item.
- Certain items CANNOT be returned, i.e. DMP packages, New Jordan Releases, etc. Please check product descriptions before placing your order or requesting exchange. Items not qualifying for exchange will be clearly stated in the details of each item.
Returning your purchase for refund:
- All items returned must be unworn and original box, and all original contents, (i.e. retro cards, cases, extra laces, etc.) or refund will reflect a 20% restocking fee.
- You must return your unworn item/s within 7 days of receipt of your item.
- Because initial shipping and handling is free, ALL orders will be subject to a 15% restocking fee when returning your item/s for refund. (exception - error was due to UpTempoAir i.e. wrong size shipped, etc.)
- Shipping charges incurred by the customer for returns are not refundable, unless again it was UTA's fault. In the case of international returns - please ship back the least expensive method to ensure refund.
- Processing of refunds may take up to 15 business days from the time we receive your return. Notice to Credit Card Users: It may take up to one billing cycle for the refund to show on your credit card depending on your credit card establishment.
- Certain items CANNOT be returned, i.e. DMP packages, etc. Please check product descriptions before placing your order or requesting exchange. Items not qualifying for exchange will be clearly stated in the details of each item.
- Any shipment that is refused and returned to us will be subject to an automatic 15% restocking fee, without notifying customer.
Price Protection Policy:
Due to he nature of the shoe reselling business, UpTempoAir cannot honor price protection on the sale of shoes.
Example: You purchase a pair of shoes for $160 today, and the same pair of shoes go on sale tomorrow for $140, we will not refund the difference. We apologize for this inconvenience.